Our Career Development site is dedicated to helping You choose a particular Learning Path to improve Your own Soft Skill needs
- Career Development
- Human Resources
- Sales and Marketing
- Supervisors and Management.
We call these our Libraries.
Career Development Courses
Advanced Writing Skills
This is a one-day workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You can also become more skilled at writing business cases, proposals and reports and learn a bit more about e-mail etiquette.
Building Self-esteem and Assertiveness Skills
Overview: Building your Self-Esteem is essential for confidence and success. Of all the judgments you make it life, none is as important as the ones you make about yourself. Hand in hand with building your self-esteem is learning to be more assertive. How do you get what you want without being pushy? Within the foundation of assertiveness is a fundamental assumption – that you like yourself. Discover techniques that dramatically change how you feel about yourself. Learn how to express yourself with confidence, ask for what you want, and identify the steps you need to build your self-esteem.
Business Etiquette: Gaining That Extra Edge
Overview: In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication and confidence.
Business Writing that Works
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.
We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have an opportunity to discuss their writing problems and share solutions with others in the workshop.
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
Dealing with Difficult People.
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
Customer Service Training. Critical Elements of Customer Service.
This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.
Public Speaking: Presentation Survival School
A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this two-day workshop, you will master the skills that will make you a better speaker and presenter.
Career Development Courses
Speaking Under Pressure
Speaking Under Pressure addresses the worst fears about being on the spot or being put on the hot seat. This two-day workshop presents techniques to organize ideas in pressure situations or when no advance preparation time is available. The core of this workshop is in thinking strategies which guide our ability to analyze, organize, and present ideas.
At the end of the program, participants will be able to quickly organize and structure a presentation, deliver a convincing message without speaker’s notes, and provide sound and convincing answers to the most difficult questions.
Management Skills for the Administrative Assistant.
This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report.
You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.
SpeakEasy-Conquering Your Fear of Public Speaking.
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations?
If so, this one-day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.
The Minute Taker’s Workshop
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. And meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place.
If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? This one-day workshop helps minute-takers understand their role and the best techniques for producing minutes that include all the essential information needed.
Time Management: Get Organized for Peak Performance
Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your workflow, learn how to use your planner effectively, say no without guilt, and delegate some of your work to other people.
This one-day workshop helps you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your paperwork and working on the “right” things.
Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life.
Writing Reports and Proposals
This two-day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports.
Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct.
It must also convey your message in a courteous tone. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
Details coming soon,
Human Resources Training.
Conducting Effective Performance Reviews
Conflict Resolution – Getting Along in the Workplace
Conflict Resolution Peer Review
Customer Service Training – Managing Customer Service
Hiring Smart – Behavioral Interviewing Techniques
Orientation Handbook – Getting Employees Off to a Good Start
Performance Management – Managing Employee Performance
Problem Solving & Decision Making
Teamwork – Building Better Teams
Sales and Marketing Training
Sales Training – Building Relationships for Success in Sales
Sales Training – Dynamite Sales Presentations
Sales Training – Overcoming Objections and Nailing the Sale
Sales Training – Prospecting for Leads like a Pro
Sales Training – Selling Smarter
Telemarketing – Using the Telephone as a Sales Tool.
Marketing and Sales
Supervisors and Management Training.
Budgets and Managing Money
Business Leadership – Becoming Management Material
Coaching – A Leadership Skill
Delegation – The Art of Delegating Effectively
Human Resources Training – HR for the Non-HR Manager
Inventory Management – The Nuts and Bolts
If you require information regarding intended training dates, times, venue and prices please use the contact form below and we will get back to you as soon as is possible.